Frequently Asked Questions
Here are some frequently asked questions that My Guys Moving & Storage in Richmond has put up to answer the most common questions we encounter. As always feel free to call us at (804) 744-2400 and one of the guys will be happy to answer all your moving and storage questions! My Guys Moving Richmond was voted the Best Mover in Richmond 2016 and 2017 by the readers of the Times Dispatch!
How can I get an estimate for my move?
For local moves, you can submit a Free Estimate Request by clicking the Start Estimate button at the top of the page. You can also call (804) 744-2400 to talk with one of our customer service reps, who are happy to give you an estimate over the phone. We also offer a video survey option for your convince. We can schedule it for you in the evenings, weekends or anytime you need it done.
Back to TopIs there anything that you can not move on an Interstate Move?
Yes. If you are moving out of state, we are not properly equipped to move items such as hot tubs and slate pool tables. We can only move firearms if it is properly locked and sealed in a proper case. We do not move ammunition. We are not legally able to and do not move any flammable or combustible materials, such as gasoline cans, propane tanks or oxygen tanks. We also cannot move any hazardous materials, liquids, or aerosol cans. Feel free to call us at (804) 744-2400 if you have any questions about moving certain items locally or interstate. We do move Gun Safes!
Back to TopDo you offer anything to protect my belongings while they are being moved?
Standard coverage is called Carrier’s Liability Valuation, which is included free of charge with every move. It protects your belongings on local moves at $0.60/pound per article up to $50 per item. This is the same level of protection offered on interstate moves. Additional protection can be purchased and the price will depend on move size and deductible selected. Ask your CSR for more information. Please understand the protection being offered in all cases.
Back to TopDo you offer packing?
Yes. We are a full service moving company. For local moves, we offer packing at the same hourly rate as your move, plus the cost of the materials. For long distance moves, we estimate that packing usually costs about one half to two thirds of your total move cost. In addition to packing we can crate valuable items.
Back to TopHow will you protect my furniture and floors?
When they are loading the truck with your furniture, our guys will professionally wrap your furniture with moving blankets to protect it from harm. All of our trucks are equipped to handle professional moves, and have specialized floor protection on them to protect your floors. The cost of blankets and floor protection is included in the hourly rate.
Back to TopAre you available on Sundays?
Our normal work days are Monday through Saturday, but with enough advance notice, we will schedule your move on whatever day is most convenient to you including Sunday.
Back to TopDo you offer storage?
Yes. We have a secure storage warehouse on location that is regularly inspected and military approved. We differ from self-storage places in that we professionally load your belongings into vaults specifically designed for storage. Each vault holds approximately one room of furniture. The prices for storage are based on the number of vaults used, so feel free to call us at (804) 744-2400 and get an estimate for your storage needs!
Back to TopHow far in advance do I need to call to get booked?
As one of the largest local movers in Richmond, we are flexible and will work with you to get you moved at your convenience. We understand that you don’t always have two weeks notice when you need to be moved. However, at the end of the month and on weekends, a week’s notice will help to make sure that you get the day and time that you want. We are one of the largest local movers in Richmond, so we can usually get your move done!For long-distance moves, 3-4 weeks’ notice is ideal most of the year. In the summer, the more notice you can give, the better!
Back to TopAre you just a local moving company?
No, we do local moves as well as interstate moves. We also have experience handling international moves!
Back to TopCan you Move Me Anywhere in Virginia?
Just about! As a member of the Virginia Movers and Warehousemen’s Association, My Guys Moving and Storage also handles intrastate moves. The law designates moves spanning over 30 miles from origin to destination within a single state as an intrastate move. So, we have you covered from Roanoke to Virginia Beach and more! If you need an intrastate move, give us a call. We’re happy to work with you to answer any questions you may have.
Back to TopDo you provide boxes?
We do provide boxes. Our warehouse sometimes has used boxes that our customers can come and pick up from our warehouse for no charge, based on availability. If we are out of used boxes, we can provide new boxes, at an additional cost. Small boxes (1.5 cu/ft) for packing books and CDs or movies are $2.50, medium boxes (3.0 cu/ft) for packing knick-knacks and glassware are $3.00 and larger boxes (4.5 cu/ft) for packing clothes, sheets and so on are $3.50. Dish packs are $7.00. We also sell packing paper, tape and boxes for various types of TVs, mirrors and mattresses.
Back to TopDo you have boxes for clothes that are hanging up in my closet?
We do. They are called wardrobe boxes and we rent them for $10.00 a box. They are 18 inches wide and come with a metal bar that you can hang your clothes on. We usually say the wardrobe boxes hold about a small closet’s worth of clothes. They cost $20 to purchase.
Back to TopAre there any fees besides the hourly rate, travel charge and fuel surcharge?
The hourly rate (including the travel time) and the fuel surcharge are the only charges we have. Unlike many moving companies, we state all of our charges up front and let you make a decision with all of the information you need. Be sure to check other company’s rates before you make your final decision. We will happily match any licensed, bonded and insured moving companies price. Remember we have no hidden fees or charges!
Back to TopDo you have a minimum?
Yes. Our minimum varies based on time of year and location of the move. You can give us a call at (804) 744-2400 to talk to one of our customer service reps, who would be happy to give you more information about our minimum. Remember no phone trees here!
Back to TopIs my job too small for you to handle?
Absolutely not! There is no job too small for us to take on (or too large). If you need us to help you with your move, we are more than happy to do so, no matter what that entails. However, our minimum does apply – which is among the lowest in the industry.
Back to TopDo you do in-house moves or load/unload rental trucks?
We will gladly do an in-house move for you, or load/unload your rental truck or portable storage unit. When our guys are on your clock, they are at your disposal.
Back to TopHow do you break the hours down?
After the first, minimum labor hour plus the hour travel time, we break our hours down into quarter hour increments. So if your move takes an hour and a half, you won’t be charged for two hours, unless that day we have a 2 hour minimum.
Back to TopAre you the lowest cost mover?
Our rates are competitive, but we may not necessarily be the lowest cost mover. We are, however, the best value in the professional moving and storage industry!
Back to TopDo you require a deposit?
Yes, we have a two-hour deposit on all local moves (subject to our discretion) and a $200 deposit on intrastate moves, both of which are deducted from the final price of your move.
Back to TopWhen is the balance of my move due?
The balance is due the day of your move and can be paid by cash, check, or any major credit/debit card.
Back to TopWhat types of payments do you accept?
We accept all different types of payment: all major credit cards (Visa, Mastercard, American Express, Discover) along with checks and cash.
Back to TopDo you use temporary or contract labor?
No. All of our movers are employed by My Guys Moving, and none of them have less than two years’ verifiable moving experience. Many have been moving for their entire lives.
Back to TopDo I need to empty my drawers before my move?
Yes. Unless it is a small dresser and all junk drawers must be emptied. It will always make the move go faster if dressers are emptied out.
Back to TopDo I need to take apart my beds or put them back together when you’re done?
No. Our guys are happy to take apart beds and put them back together at your destination in whichever room you decide. You have enough to worry about without being concerned about where to sleep! All our guys have standard tool sets to handle disassembly and reassembly.
Back to TopCan I get references?
We do not give out customer information, as we will not give out your information, but you can read our customer reviews! All real reviews written by My Guys Moving customers.
Back to TopHow do I get a “No Parking” sign during my move?
If you live in Downtown Richmond, you will need to get a “No Parking” sign from the city during your move. This will allow your moving truck or company to freely work without traffic or distractions. To receive a “No Parking” sign, call 804-646-6340.
Back to TopWhat is Moving Valuation?
This is coverage for your belongings that financially protects them when lost or damaged. Most moving companies offer different levels of valuation, and some offer separate liability coverage. All established movers will offer a level of free valuation, and then you can pay for extra protection. That cost will be based on the weight and value of your items. Speak with your moving representative to learn more about moving valuation or insurance.
Back to TopDo I have to Get My Estimate In-Person?
No! As virtual options have become more popular, moving companies have followed suit. Any top moving company will allow remote options for your estimate survey. Now, when looking for virtual options, remember how important it is to have a good, thorough walk-through. There are some moving companies who will offer “instant estimates” or estimates over the phone. These should be considered as a “ballpark” estimate to be finished later.
Back to TopIs Your Moving Company Properly Licensed and Insured?
Yes, our moving company is fully licensed and insured. For example, our licensing numbers are USDOT 2455961, Virginia Intrastate for Hire Certificate #614, and Local for Hire Permit #4186. We are also fully insured, providing general liability and workers comp.
Back to TopWhat is the Difference Between a Moving Broker and a Moving Company?
A moving broker is someone who does not have trucks or movers of their own but instead arranges to book your move and works with an actual moving company to carry out the job. A moving company has actual moving trucks and movers of their own and will work directly with you throughout the entire process.
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